Privacy Policy

How we collect, use, and protect your information.

Last updated: April 2026 — Effective immediately

1. Who We Are

Vaylency ("we," "us," or "our") is a web design and AI automation agency. This Privacy Policy explains how we handle your personal information when you visit our website (vaylency.com) or use our services.

2. Information We Collect

We collect information you voluntarily provide to us, including:

  • Your name, email address, and phone number (when you contact us)
  • Your business name and project details (when you submit a project inquiry)
  • Any other information you choose to include in messages to us

We may also automatically collect limited technical data such as your browser type, pages visited, and approximate location (country/region) through standard server logs or analytics tools, solely to improve our website's performance.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries and communicate about potential projects
  • Provide, manage, and deliver our services
  • Send you relevant updates about your project (never unsolicited marketing)
  • Improve our website and services
  • Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

Where applicable (e.g., for users in the EU/UK), our legal basis for processing your personal data is:

  • Consent: When you submit our contact form, you consent to us using your data to respond.
  • Legitimate interest: We have a legitimate interest in understanding how our website is used and improving it.
  • Contractual necessity: When we provide services to you, processing data is necessary to fulfil the contract.

5. Cookies

Our website may use minimal, essential cookies necessary for the site to function. We do not use tracking or advertising cookies. If we ever introduce analytics tools (e.g., Google Analytics), we will update this policy and provide appropriate notice.

6. Third-Party Services

Our website is hosted on a third-party hosting provider. We may use reputable third-party tools for:

  • Form handling (to receive your messages)
  • Website analytics (aggregated, anonymized data only)

These services have their own privacy policies, and we choose only those with adequate data protection standards.

7. Data Retention

We retain your information only as long as necessary to respond to your inquiry, deliver services, or comply with legal requirements. If you'd like your data deleted, contact us at hello@vaylency.com and we'll action it within 30 days.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time (where consent is our basis)
  • Lodge a complaint with a supervisory authority (EU/UK users)

To exercise any of these rights, email us at hello@vaylency.com.

9. Security

We take reasonable measures to protect your information, including using HTTPS encryption on our website, limiting access to your data to those who need it, and not storing sensitive information unnecessarily. No method of transmission over the internet is 100% secure, but we take this seriously.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be noted with a new "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: hello@vaylency.com
  • Website: vaylency.com/contact